Frequently Asked Questions

Why aren’t your phones monitored?

We are a small centre with a very dedicated but limited crew who work very hard, volunteering their time taking care of patients, intaking and assessing new cases, and responding to requests for help from the public. To be able to help as many animals and their finders as possible, we have to manage our time and resources efficiently. This is why we direct callers to contact us through our website or Facebook messenger; it allows us to remotely triage the situation, get pictures and ask follow up questions in order to provide the best advice.